Achievements

HIGHLIGHTS

  • $14M project
  • 2-year project
  • A dedicated Cortex Génie Humain team of 19 consultants
  • Cortex Génie Humain is responsible for managing the client’s VDI environment operations

Within the scope of the Endeavor project, a large national airline company trusted Cortex for their VDI platform application packaging. The project intended to transform 3,000 workstations into virtual stations (VDI). The transformation affected our client’s four lines of business: airport, call centre, cargo and maintenance. The catalogue to be analyzed and virtualized included 750 applications. Cortex is now responsible for managing the client’s VDI environment operations.

Client’s requirements:

Our client did not have the internal resources and skills required to complete the project on their own. The project’s specificity, technical complexity and scope required a dedicated and multidisciplinary team striving to deliver high-quality projects on time.

The company chose to rely on Cortex Génie Humain largely due to the team’s quality. Our team is comprised of professionals certified in Citrix, VMware and Microsoft and/or are renowned in the fields of VDI architecture, large-scale project management or non-compatible application integration.

Today, Cortex Génie Humain still works closely with the manufacturers and software developers involved.

The challenge:                                                                                  

After a few months of delivery, it became clear that many of the project’s aspects were not adequately covered by our client’s other partners. Cortex then took control of most aspects of delivery in order to successfully complete the mandate and ensure that all of the client’s requirements were met.  Cortex Génie Humain adapted quickly and efficiently and reorganized the teams as needed.

The solution:

Cortex Génie Humain participated in all phases of the project. The client relied on Cortex to ensure proper project governance, management, automation and application installations in the virtual sessions (APP-V packaging) and to ensure proper application integration (including non-compatible applications) in the VDI sessions, but also to ensure technical leadership within integration teams.

Cortex Génie Humain resources also supported the client’s internal teams.

The advantages:

The new virtualized environment increased information system security while reducing material and maintenance-related costs and lowering energy consumption. It also helped optimize the deployment of new application functionalities.

Following the project’s success, the client chose Cortex to ensure the proper operations of their VDI environment (cf. achievement: VDI (Citrix) operations on 1,500 workstations). Indeed, Cortex Génie Humain has its own specialized VDI platform operations centre.

Technology:

Citrix XenApp, Citrix XenDesktop, MS- App-V, VMware, NetScaler.

Following the completion of the project involving VDI implementation (Citrix) on 1,500 workstations, our client once again trusted Cortex Génie Humain to ensure the proper operations and management of this environment.

Client’s needs:

The VDI project assisted in transforming 1,500 workstations into virtual workstations. Administration of these virtual stations requires a dedicated team with extensive technical abilities.

The challenge:  

The main challenge for Cortex was to build a qualified team that could ensure the proper administration of a large number of virtual stations while limiting the client’s costs.

The solution:

Cortex Génie Humain has a specialized VDI platform operations centre comprised of professionals with the experience and certification required to properly manage these platforms. The operations centre ensures the surveillance and support (24/7) for the client’s virtual infrastructures while optimizing their performance and availability so that they are always functioning optimally.

The advantages:

Cortex operations management allows our client’s teams to focus on strategic projects while benefitting from powerful, available and optimized tools. By trusting a specialized and dedicated team, our client is also guaranteeing that their VDI infrastructure is constantly evolving, which means they are covered by support agreements with the manufacturers involved.

Technology:

Citrix XenApp, Citrix XenDesktop, MS- App-V, VMware, NetScaler, Active Directory, SCCM.

HIGHLIGHTS

  • The METRO project received an award from PMI Montréal
  • $30.8M project
  • 3-year project
  • Transition of 5,000 workstations
  • Dedicated Cortex Génie Humain team of 17 consultants

The METRO project (Modernisation de l’Environnement Technologique et Rehaussement Opérationnel) is a global modernization plan within a large Canadian financial institution encompassing all the different IT infrastructures.

Client’s needs:

Because of its scale and features, the METRO project required resources skilled not only in technically very complex infrastructures, virtualization configurations, security and applications, but also in business and operational processes.

The challenge:                                                                                  

The main challenges for Cortex were identifying and meeting the client’s needs, understanding the issues within each specific lines of business and recommending proficient technical solutions while keeping costs under control and respecting compliance requirements and regulations.

The solution:

The first phase of the project involved a very thorough preliminary analysis of the client’s existing processes and technology. The analysis regrouped the different IT groups’ requirements as well as other project’s guiding principles. Cortex Génie Humain revised the target architecture, identified and documented technological solutions. The preliminary analysis identified critical applications and documented application incompatibilities with the technological target, as well as mitigation solutions for at-risk application conversions. Lastly, the project plan was done in order to establish the centralized infrastructure migration strategy, to describe the major activities to accomplish and evaluate the efforts required and identify the external prerequisites within the Server project.

The Cortex Génie Humain team then participated in all phases of the proposed solution implementations including migrating server operating systems and 5,000 workstations, implementing virtualization technologies, SAN storage solution, enhancing telecommunication systems, deploying hardware and software infrastructures as well as Microsoft management tools. Cortex Génie Humain actively participated in updating and deploying transactional banking applications and in updating all departmental applications to ensure compatibility with all new transactional platforms. The security component involved conceptualizing and implementing new banking security standards consistent with the Basel Accords and ISO standards, developing a three-year security plan and updating operation continuity plans. Lastly, Cortex Génie Humain helped revise the business and operational processes for users and surrounding IT operations.

The advantages:

The METRO project helped better support the bank’s operations and growth while increasing its operational efficiency and reducing operation and support costs. The project was awarded Project of the Year by PMI Montréal at the Élixir Gala for its project management quality. Our client was also recognized in the Information Technology and Communication category.

Technology:

Microsoft (SMS, MOM, WSUS), VMWare, SAN (EMC and HP)

HIGHLIGHTS

  • Setup of MS-Dynamics CRM suite for over 1,600 users
  • Project recovery
  • Highly complex governance

The TANGO project, done for a large banking institution, was a project implementing MS-Dynamics CRM (customer relationship management) software.

The client’s needs:

The TANGO project was initially managed by another company. However, the project’s scope and the product’s setup speed required expertise and additional resources in order to properly recover the project.

The challenge:                                                                                  

The main challenge for Cortex Génie Humain was that of integrating a struggling project in order to recover it.

The project’s context was particularly complex. In fact, a different company was initially in charge of project management and global shipping, and the client was responsible for business needs management and testing. Contract management and client coordination were also done by a client subsidiary and operations were handled by a different subcontractor.

The solution:

Cortex Génie Humain took charge of the ongoing project’s management. This was done with minimum modification to the delivery structure in place in order to avoid disruptions as much as possible. The first phase involved a very thorough analysis of the project and its developments in order to suggest a detailed recovery plan. A Cortex team took charge of delivering infrastructures. Application developers also customized the application so that it better met the client’s expectations. The MS-Dynamics CRM suite could then be set up for over 1,600 users, which met the bank’s business goals.

The advantages:

The TANGO project was recovered and helped the client meet their project delivery goals in addition to setting up a consolidated system allowing branch advisers to view all of their clients’ assets and financial products on one dashboard.

Technology:

Windows 2003, Windows XP, VMWare, Datapower, Cisco, Firewall, MS-SCCM, MS-Exchange, MS Outlook  .net, VB, MS-SQL, ERL, XML, HTML, PCO/PRI

HIGHLIGHTS

  • 55,000 workstations
  • 1,000 applications involved
  • One-year project

The goal of this project was to launch a solution to support the roll-out and operation of over 55,000 workstations through Windows 7 in a large Canadian financial institution.

The client’s needs:

This migration project involved a very large number of workstations. The client therefore trusted Microsoft Consulting Services, with whom Cortex worked in order to complete this migration successfully.

The challenge:

The main challenge for Cortex Génie Humain was to pilot this large-scale project while respecting the timeframe.

The solution:

The Director of the project, assigned by Cortex Génie Humain, actively participated in all project phases and supervised four architects and one coordinator. He first gathered and analyzed the client’s business needs. He then participated in developing a technical solution and a migration strategy for workstations, without physical intervention. He drafted the business process and participated in the application compatibility operation for over 1,000 applications through Windows 7, App-V and Citrix XenApp. The project’s director also ensured that the mass roll-out took place within the timeline and without any major incidents.

The advantages:

This project helped the client improve the performance, availability and security of their computer network.

HIGHLIGHTS

  • Migration of 8,500 workstations
  • One-year project

This project was done in order to migrate 8,500 Windows XP workstations towards Windows 7.

The client’s needs:

Our client, a large telecommunications company, encountered many difficulties in completing this project; leading edge expertise was not available internally and their ability to manage projects of this kind was not sufficient.

To ensure the longevity of infrastructures and workstations and to limit the number of risks related to the termination of support provided by the Windows XP platform, our client relied on their internal resources while also calling upon cutting-edge expertise, focused on specific elements contributing to speeding up project delivery.

The challenge:                                                                                  

The main challenge during this mandate was the timeframe established by the client, which was particularly short.

The solution:

From the very start, Cortex Génie Humain was actively involved in the project. An expert in governing this type of project sat on the executive committee specifically to contribute their Windows migration expertise and to guide the teams in order to avoid the traps typical to this type of project. He was able to advise the client by participating in all technological meetings and discussions. Thanks to its migration specialists, Cortex participated in technical delivery as well. The project was then delivered within the timeframe while respecting the high level of quality expected of Cortex.

The advantages:

This project allowed our client to avoid costly extended Microsoft support contracts, to improve workstation performance and to optimize operational roll-out procedures.

Technology:

Windows 7, Altiris (Symantec)

HIGHLIGHTS

  • In 30 days, recovery of the entire data centre was done without impacting the client.

This project involved optimizing and streamlining Montréal’s Data Centre costs for a large multinational in the aviation industry.

The client’s needs:

Within their project, our client required external skills in order to resume operations at the data centre in question.

The challenge:

For this project, the major challenge was ensuring that operations resumed in less than 30 days, while ensuring the same quality of service.

The solution:

The Cortex Génie Humain team, comprised of four system operators, was responsible for analyzing operations within the data centre in order to find service optimization solutions. They managed the system administrator transitions and implemented solutions.

The advantages:

This project allowed our client to remediate and optimize their operations within the data centre while minimizing their costs.

Technology: Microsoft, Unix, AS400

HIGHLIGHTS

  • $500M project
  • 4-year project
  • A team of 16 dedicated Cortex Génie Humain consultants
  • Cortex Génie Humain recognized as the project’s 1st firm of experts

Within the project optimizing its entire network of branches in Quebec, a large national banking institution trusted Cortex Génie Humain to improve the services provided at the branch through their Shared Services Centre.

The client’s needs:

The scope of the project required a multidisciplinary team with both technical and managerial experience and knowledge. Moreover, completing this project required intensive knowledge in process and service optimization.

The challenge:                                                                                  

The main challenge of this project was to reinvent and consolidate the business service with investor members without modifying the client’s fundamental societal mission.

The solution:

The Cortex Génie Humain team participated in all project phases, from preliminary analysis to monitoring the establishment of new solutions in order to ensure their longevity. In doing so, Cortex contributed to analyzing existing processes, identifying new business solutions and implementing 5 business laboratories in order to carry out tests and maximize processes. Cortex Génie Humain was also involved in the project’s managerial component. In fact, in order for it to be a true success, the team was required to get the adherence of all client members and collaborators, and provide support during the changes throughout this project. Naturally, Cortex Génie Humain also participated in establishing solutions while assisting the division’s 175 branch managers.

The advantages:

This project helped the client improve and better target the business service offered to their members in order to increase market shares and profitability.

HIGHLIGHTS

  • $60M project

The OTP project (Organizational Transformation Program) took place during the acquisition of Canadian operations by an insurance company, completed by a large banking institution (our client). The goal of the project was to ensure IT service continuity during the transition process.

The client’s needs:

The IT challenges in an acquisition as significant as this required strategic reflection and significant technical knowledge. Our client trusted Cortex Génie Humain to guarantee that IT services would continue to be provided by the vendor during the transition period.

The challenge:

The main challenge of this mandate was to organize the orderly transition of vendor systems towards those of our client, while respecting several regulatory, legal and technological requirements.

The solution:

Three strategic advisers at Cortex Génie Humain participated in the creation of the project. They contributed to negotiating SOWs (Statement of Work) between both companies for all lines of business and provided strategic consultations on the best contracting and IT outsourcing practices. They also participated in defining the target organizational model for insurance and IT operations in addition to reviewing IT targets for all consolidated Canadian insurance operations. They then reviewed the vendor’s IT projects that were likely to affect Canadian operations. They were also responsible for establishing business continuity processes (BCP and DRO) for the transition period.

The advantages:

This project helped our client acquire the vendor’s Canadian insurance operations by guaranteeing continuity in IT services.

T: 514.788.7747   F: 514.788.7745
info@cortexgh.com

1255, Robert-Bourassa - office 900
Montréal (Quebec) H3B 3W4