Air Canada, a major player in the airline industry, had an objective to modernize its call center by replacing an on-premises VDI environment with AppStream 2.0, a cloud-based application streaming solution. As part of a strategic collaboration to meet the growing needs of its operations, Air Canada partnered with Cortex Génie Humain and Amazon Web Services (AWS) for this large-scale migration project.

Choosing Cortex

Air Canada's decision to partner with Cortex Génie Humain for this migration project was rooted in their longstanding relationship of trust and successful collaboration. Cortex's deep understanding of Air Canada's unique operational needs, coupled with its proven expertise in IT modernization, made them the ideal Canadian partner.

Cortex's role

Cortex Génie Humain played a pivotal role throughout this 18-month project, working closely with Air Canada and the AWS teams. While the AWS Proserve team developed the initial architecture in a non-production environment, Cortex oversaw the complete integration of the solution, including design, production deployment, and operational support. This expertise was crucial in a context where AppStream 2.0 represented a new technology in Canada.

A significant impact

This project, critical to Air Canada's operations, enabled the company to benefit from a more agile and flexible infrastructure. With AppStream 2.0, Air Canada eliminated outdated, automated-limited applications while introducing scalable capabilities tailored to new services. With Cortex's assistance, the company was able to execute the largest AppStream 2.0 integration in Canada, enhancing end-user satisfaction and boosting operational efficiency. By adopting this innovative solution, Air Canada has positioned itself as a technology leader in the airline industry, ready to tackle future challenges with agility.